I am ITIL certified, having 7+ years of experience in IT industry as an ITSM Software Implementation Architect and Administrator Lead.
I have extensively worked on Service Management CA products and have also performed the role of Project Lead to deliver Implementation and Maintenance projects.
I can give you support and customization on:
CA Service Desk Manager r12.x
CA Embedded Entitlement Manager
CA Siteminder (Single Sign On)
CA CMDB
CA Business Intelligence (Reporting)
CA IT Process Automation Manager (CA ITPAM)
Crystal Reports XI (Reporting)
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