CA Service Desk Deliverables

I am providing Administering and Leading the extended support of CA Service Desk ITSM Tools administration and its modules enhancements and customization

Ø  Administration of contacts and groups of both LDAP and local contacts

Ø  Administration and customization of reports using SAP BI and Crystal Reports

Ø  Developing and administrating scoreboards for various roles and contacts

Ø  Created the custom access type to implement the security policy of the client.

Ø  Maintaining the implementation consistency of CA Service Desk r12.6

Ø  Migration of CA SDM r12.6 to CA SDM r12.9

Ø  Population of CIs in CA CMDB using GRLoader feature
Ø  Installation,configuration and implementation of CA Service Desk manager r12.7 in development and production setup
Ø  Integration of CA SDM secondary servers with primary server
Ø  Populating application data of Altisource environment that contacts, groups, CTI and bulk loading of data
Ø  Building the ITIL processes Incident, Request, Problem, Change, Knowledge and Configuration management as per their requirement
Ø  Configuring up different Roles and access types and assigning to respective contacts and groups.
Ø  Defining data partition of respective roles as per their needs
Ø  Integration of CASDM with two different active directories with custom scripts by help of CA Support
Ø  Creating/Modifying custom fields on schema and made available on respective HTMPL pages
Ø  Configuring the CA ITPAM depending upon their business processes.
Ø Developing custom reports and scheduling them as per their requirement using SAP Business Intelligence application (SAP BOXI)