I am providing Administering and Leading the extended support of CA Service Desk ITSM Tools administration and its modules enhancements and customization
Ø Administration of contacts and groups of both LDAP and
local contacts
Ø Administration and customization of reports using SAP BI and
Crystal Reports
Ø Developing and administrating scoreboards for various roles
and contacts
Ø Created the custom access type to implement the security
policy of the client.
Ø Maintaining the implementation consistency of CA Service Desk
r12.6
Ø Migration of CA SDM r12.6 to CA SDM r12.9
Ø Population of CIs in CA CMDB using GRLoader feature
Ø Installation,configuration and implementation of CA Service Desk manager r12.7 in development and production setup
Ø Integration of CA SDM secondary servers with primary server
Ø Populating application data of Altisource environment that contacts, groups, CTI and bulk loading of data
Ø Building the ITIL processes Incident, Request, Problem, Change, Knowledge and Configuration management as per their requirement
Ø Configuring up different Roles and access types and assigning to respective contacts and groups.
Ø Defining data partition of respective roles as per their needs
Ø Integration of CASDM with two different active directories with custom scripts by help of CA Support
Ø Creating/Modifying custom fields on schema and made available on respective HTMPL pages
Ø Configuring the CA ITPAM depending upon their business processes.
Ø Developing custom reports and scheduling them as per their requirement using SAP Business Intelligence application (SAP BOXI)
Ø Installation,configuration and implementation of CA Service Desk manager r12.7 in development and production setup
Ø Integration of CA SDM secondary servers with primary server
Ø Populating application data of Altisource environment that contacts, groups, CTI and bulk loading of data
Ø Building the ITIL processes Incident, Request, Problem, Change, Knowledge and Configuration management as per their requirement
Ø Configuring up different Roles and access types and assigning to respective contacts and groups.
Ø Defining data partition of respective roles as per their needs
Ø Integration of CASDM with two different active directories with custom scripts by help of CA Support
Ø Creating/Modifying custom fields on schema and made available on respective HTMPL pages
Ø Configuring the CA ITPAM depending upon their business processes.
Ø Developing custom reports and scheduling them as per their requirement using SAP Business Intelligence application (SAP BOXI)
